1. Acceptance of Terms
By accessing or using the platform, website, or related communications services, you agree to these Terms of Service.
2. Service Description
Dafinitiq provides AI solutions and software services for businesses, including tools that may involve voice agents, CRM/dialer workflows, and SMS outreach. We integrate with various third-party services but do not control their performance or availability.
3. SMS Terms (Dafinitiq AI Messaging)
Program name: Dafinitiq AI Messaging
Program description: By providing your phone number and consenting to SMS, you agree to receive text messages from Dafinitiq AI / Dafinitiq LLC about our products and services, demos, appointment scheduling, support, and related business follow-ups.
- Message frequency: Varies based on your interactions and the campaigns you are enrolled in.
- Rates: Message and data rates may apply.
- Help: Reply HELP or email info@dafinitiq.com for support.
- Opt-out: Reply STOP to cancel. You may receive a one-time confirmation of your opt-out.
- Consent to receive SMS is not required as a condition of purchasing goods or services unless otherwise required by law.
- We do not share mobile opt-in information with third parties or affiliates for their marketing purposes.
Additional privacy details are described in our Privacy Policy.
4. User Responsibilities
- Provide accurate account and contact information
- Maintain confidentiality of login credentials
- Use the platform in compliance with applicable laws, including telemarketing and messaging rules
- Ensure you have rights and any required consent for data or phone numbers you upload or process
5. Restrictions
You may not:
- Reverse engineer or modify the platform
- Use the platform to violate laws or regulations
- Attempt unauthorized access
- Use SMS features to send unlawful, deceptive, or unsolicited spam
6. Third-Party Services
Features requiring integrations (e.g., Retell, Twilio) depend on those services. We are not responsible for their outages, performance, or changes.
7. Data Handling
Use of the platform is subject to our Privacy Policy. You retain ownership of your data. We do not claim rights to customer transcripts.
8. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Carrier filtering or regulatory restrictions may affect SMS delivery.
9. Disclaimers
The service is provided "as is" without warranties. We disclaim liability for indirect or consequential damages.
10. Limitation of Liability
Our liability is limited to the amount you paid for the service in the preceding 12 months.
11. Termination
We may suspend or terminate access for violations of these terms or misuse of the platform, including messaging abuse or failure to honor opt-outs.
12. Governing Law
These terms are governed by the laws of the State of Delaware, USA, unless otherwise required by applicable law.
