1. Information We Collect
- Account Data: Name, email address, authentication details.
- Contact & Business Data: Company name, role/title, and other details you provide on contact, demo, or signup forms.
- Phone & Messaging Data: Mobile or business phone numbers you provide, SMS consent preferences, message delivery logs, and opt-out requests.
- Usage Data: Interaction logs, feature usage, configuration settings.
- Voice-Agent Data: Call transcripts, metadata, analytics results from integrated services such as Retell.
- Technical Data: IP address, device information, browser type, cookies.
- We do not sell personal data.
2. How We Use Information
- Operating and improving the platform
- Processing and analyzing call transcripts and metadata
- Sending service-related and marketing SMS where you have consented
- Responding to inquiries, demos, and support requests
- Securing our systems
- Legal compliance
3. SMS / Text Messaging
If you provide a phone number and consent to receive texts, Dafinitiq AI ("Dafinitiq") may send SMS/MMS related to our products, services, demos, appointment scheduling, and account or support notices.
- Message frequency varies based on your interactions and campaign settings.
- Message and data rates may apply.
- You can opt out at any time by replying STOP.
- For help, reply HELP or email info@dafinitiq.com.
- Opt-out requests are processed promptly; you may receive a one-time confirmation.
We do not sell your personal information. We do not share mobile opt-in or consent information with third parties or affiliates for their marketing purposes. Messaging infrastructure providers (for example, Twilio) may process phone numbers and message content solely to deliver, route, and log messages on our behalf.
Consent to receive SMS is not a condition of purchasing goods or services unless otherwise required by law.
4. Sharing Information
- Service providers (hosting, storage, analytics, customer support)
- Communications providers (for example, Twilio) to send and receive SMS/voice as instructed by us
- Integrated third-party services such as Retell (only when required for functionality)
- Legal authorities if required
We do not share data with advertisers. We do not share mobile opt-in data with third parties for their own marketing.
5. Data Storage & Security
Data may be stored or processed on cloud providers such as AWS, Azure, or similar. Industry-standard security measures are applied to protect data.
6. Data Retention
Data is retained only as long as needed for service delivery, compliance, or contractual requirements. SMS logs and consent records may be retained as needed to demonstrate compliance and honor opt-outs. Users may request deletion subject to legal obligations.
7. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict processing
- Object to processing
- Data portability
- File complaints with your local Data Protection Authority
We act as a data processor when handling customer-provided voice-agent data and as a data controller for account-level information and our own marketing outreach records.
8. Cookies
We use essential cookies and minimal analytics cookies. Users may manage cookies through browser settings.
9. Third-Party Services
Data shared with integrated services (e.g., Retell, Twilio) is governed by their policies and processed only to support platform functionality and message delivery.
10. Children's Privacy
The platform is not intended for children under 13. Our SMS programs are intended for business professionals and adult contacts.
11. Changes
Updates to this policy will be posted on this page with a revised "Last updated" date.
